Last revision 03/01/2020
*******Due to COVID-19 any bulk orders of the same item being returned will be assessed a minimum 25% restock fee. For the safety of our employees, due to the risk of contamination we will not be accepting back any open/used items unit further notice.*******
IMPORTANT: This webstore is managed by Health Mobius LLC. Your credit card will be charged by Health Mobius LLC. The products offered on this website are sold and shipped by Health Mobius LLC on our behalf. Please contact Health Mobius LLC for any questions or inquiries about a product purchased or return.
We stand behind the products we sell. All our merchandise is brand new in the original manufacturer's packaging and come with the manufacturer's warranty, unless otherwise posted. Customer is responsible for shipping charges. All price and payments must be in US currency. Please understand that all sales are final, with the following exceptions.
Money Back Guarantee
If you change your mind about a purchase and the item is not defective and you have not used it, you have 14 days from the date of purchase to email or call us for a return authorization number (RA#). No return will be accepted without a RA#. We will only accept returns for items that are 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and an unbroken seal. We do not refund shipping charges. Refunds for items with Free Shipping will be reduced by the actual shipping costs or 15% restocking fee, whichever is greater. We reserve the right to charge a restock fee for items returned in any condition other than new, unused, and/or resellable condition. We reserve the right to refuse a return on any product that does not meet these requirements.
Most items we sell are covered by the manufacturer’s warranty. We include such information in the product details for each item, when ever available. The manufacturer warrants their products are free from defects in material and workmanship. Repair or replacement may be issued for any product which is found to be defective under the terms of this warranty. We will assist with warranty issued within the first 30 days of product purchase. After that time the product manufacturer must be contacted directly to address all warranty issues. In many cases, the manufacturer can diagnose and resolve product concerns over the phone. For more information or to obtain contact information for the manufacturer, please call us at (630) 325-5150.
If you receive an item that is damaged or defective, please contact us immediately. Defective returns will be accepted for exchange or repair, at our discretion, within 14 days from the date of purchase. If there is no exchange or repair we have the right to impose up to a 20% restocking fee. No refunds or credit will be granted after 14 days. The terms of the manufacturer’s warranty will still apply - please contact the manufacturer directly.
A product must be diagnosed "defective" by a member of the Technical Support Staff at the manufacturer before we can accept it as a defective return. You can get a list of manufacturer phone numbers by contacting us.
Please call (630) 325-0050 to obtain a Return Authorization (RA) number before shipping your product. NO returns of any type will be accepted without a RA number. RA numbers are valid for 14 business days after issue and must be received in our warehouse within 30 days from the date of the invoice. All authorized returns must include a shipment tracking number. Once the return is processed and approved, a credit to your account or issuance of a check may take up to 14 days.
Any returns must be 100% complete in original, unopened packaging and in re-saleable condition, with all packaging, manuals, cables, registration cards, accessories and UPC label and/or unbroken seal. We reserve the right to refuse a return on any product that does not meet these requirements.
The Customer is responsible for shipping and handling charges on all returned items.
Unauthorized or Refused Returns
We will not accept unauthorized returns or exchanges. Packages without a Return Authorization Number will be refused upon return to our warehouse. We will impose a 20% restocking fee plus any applicable shipping and handling charges for refused shipments by the customer. Additional charges may apply if the merchandise is not returned in 100% complete condition in the original, unopened packaging.
The quickest way for us to handle a return is for you to accept delivery and then contact us about sending the item back. When you follow this procedure we can credit your account in a few days. If you refuse shipment the product goes back to the delivery company and might not get back to us for 2 or 3 weeks. We cannot process your return until we receive the product.